Dog FAQ

FAQs

Answers at your fingertips! Browse common questions and find the information you need.

Remember

All of our products are vegan, cruelty-free, and completely free from harsh chemicals like SLS, ALS, and SLES. Despite being so gentle, we’ve worked hard to ensure they’re also beautifully scented – because we believe dog care should be a pleasure for both pets and their people!

What are the general benefits of SLS-free pet products❓

✅ SLS-free pet products are a great choice for keeping your furry friends clean and comfortable without harsh ingredients. Here’s why they stand out:

Gentler on Skin – Sulfate-free formulas reduce irritation, making them ideal for pets with sensitive skin or allergies.

Maintains Natural Oils – They clean effectively without stripping away essential oils, helping to keep your pet’s coat soft and healthy.

Reduces Dryness – Without SLS, pets are less likely to experience dryness, flakiness, or itchiness after bathing.

Safer for Frequent Use – Because they’re milder, they’re perfect for pets that need regular grooming.

Eco-Friendly – Many SLS-free products use natural ingredients, making them better for the environment.

A healthier pet and a happier bath time—sounds like a win-win!

Is it OK to use human shampoo on my dog ❓

✅ In an emergency, if you have no dog shampoo available, you can use a mild, natural human shampoo once in a while, but it’s best to avoid making it a habit. For regular use, it’s better to invest in a good quality dog shampoo that’s specifically formulated for their skin and coat needs.

What is Designer Paws❓

✅ Designer Paws is a luxury pet accessories brand dedicated to providing high-quality, stylish, and functional items for pets. We aim to make your furry friends look and feel fabulous!

What products do you offer❓

✅ We offer a range of premium pet products, including Luxury Dog Shampoo, Dry Shampoo, Conditioners plus Dog Cologne, collars, leashes, harnesses and much more.

How can I place an order❓

✅ Ordering is easy! Simply browse our website, select your items, add them to your cart, and proceed to checkout. Payments are securely processed online.

Do you ship internationally❓

✅ We’re sorry for any inconvenience, but at the moment we only offer shipping to addresses within the United Kingdom.

What is your return policy❓

✅ If you’re not satisfied with your purchase, you can return it within 30 days for a refund or exchange. Items must be in their original condition and packaging. For more details, please refer to ourReturns & Exchanges page.

How can I contact customer service❓

✅ You can reach us via email at woof@designer-paws.co.uk or through our contact form. Our team is here to assist you with any inquiries.

Are your products eco-friendly❓

✅ Absolutely! We strive to use sustainable materials at every stage, ensuring our products are pet-safe and environmentally friendly—not to mention our eco-friendly packaging.

Can I customize my pet’s accessories❓

✅ We provide customization options for select items, including tailored collar and harness sizes. Additionally, many of our products are available in various quantities, such as 250ml or 500ml.

Do you offer discounts or promotions❓

✅ Keep an eye on our website andTikTokfor the latest updates, exclusive deals, discounts, and seasonal promotions.

Where can I follow Designer Paws for updates❓

✅ Follow us onTikTokfor the latest promotions and updates.